Returns & Exchanges
Refund Policy
Your Satisfaction is Our Priority
At Bubula, we take great pride in the quality and craftsmanship of every product we create. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
Timeframe:
You have 14 days from the date you receive your item to initiate a return. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. Cancellations are valid within 24 hours of ordering.
Condition:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Process:
To start a return, please email us at info@shopbubula.com with your order number and a brief explanation of why you’d like to return the item. We will provide you with instructions on how and where to send your return.
Please note: We do not offer free returns. Returns must be sent directly to our fulfillment company.
Refunds
Inspection:
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
Processing:
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@shopbubula.com.
Exchanges
Damaged or Defective Items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@shopbubula.com, and we will assist you with the exchange process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.